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Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Sat Jun 02, 2018 9:54 am
by IsuruB
Event Notification

Location Affected: Oakleigh East, VIC.

Event Start Time: 01/06/2018 approximately 04:26 PM.

Products Impacted : ADSL.

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

ETR : Our Supplier cannot provide an Estimated Time of Resolution at this time.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Sat Jun 02, 2018 9:46 pm
by nilushid
Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Sun Jun 03, 2018 8:55 am
by IsuruB
Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Mon Jun 04, 2018 11:22 pm
by tharmesk
Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Tue Jun 05, 2018 8:58 am
by Dhilshan
Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Tue Jun 05, 2018 10:39 pm
by tharmesk
Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Wed Jun 06, 2018 9:03 am
by Dhilshan
Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Posted: Wed Jun 06, 2018 10:47 pm
by nilushid
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.