Unplanned Fibre Network Outage - Multiple Suburbs in VIC

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Dhilshan
Exetel Staff
Posts: 232
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs in VIC

Post by Dhilshan » Tue Jun 05, 2018 10:41 am

Event Notification,

Location Affected: Multiple suburbs in VIC

Start time of event: 04/06/2018 22.00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): 05/06/2018 17.30 AEST

Root cause : Our backhaul provider has identified a fibre break.

Exetel apologizes for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 64
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs in VIC

Post by tharmesk » Tue Jun 05, 2018 10:59 pm

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 232
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs in VIC

Post by Dhilshan » Wed Jun 06, 2018 8:49 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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