Exetel customer help forum

Event Notification,

Location Affected: Mickleham, VIC

Start time of event: 05/06/2018 07.30 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): 05/06/2018 16.00 AEST

Root cause : Power Outage due to planned works on these streets.

Exetel apologizes for any inconvenience this may have caused.

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.

Update

It appears most of the services are back online but we are still waiting for confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.