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Unplanned ADSL Network Outage - Point Cook, VIC

Posted: Sun Jun 10, 2018 3:59 pm
by IsuruB
Event Notification

Location Affected: Point Cook, VIC.

Event Start Time: 10/06/2018

Products Impacted : ADSL

Additional Information: Some customers in the above mentioned area may experience connectivity issues. Our wholesale supplier advises a field technician has already been dispatched to restore services.

Root cause : Still being investigated, but a possible hardware failure.

Our wholesale supplier cannot provide an Estimated Time of Resolution yet.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Posted: Tue Jun 12, 2018 11:02 am
by IsuruB
Update

We are seeing most of the reported services are now online.

We are awaiting further confirmation from our wholesale supplier.

Kindly reboot your modem/router if issues persist. Apologies for any inconvenience caused

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Posted: Wed Jun 13, 2018 10:49 pm
by tharmesk
Update

All services are now restored.

Exetel apologizes for any inconvenience caused.