Unplanned Fibre Network Outage - Multiple Suburbs , VIC

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nilushid
Exetel Staff
Posts: 710
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by nilushid » Fri Jun 15, 2018 12:18 pm

Event Notification

Location Affected: Multiple Suburbs , VIC

Start time of event: 15/06/2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Supplier is unable to provide Estimated time of resolution at this stage

Root cause : Still Investigating

Exetel apologizes for any inconvenience this may have caused

tharmesk
Exetel Staff
Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by tharmesk » Fri Jun 15, 2018 10:45 pm

Update

Our supplier advises that the outage has been successfully restored.

Action taken: Supplier Network Engineers resolved the back end network issue

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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