Unplanned ADSL Network Outage - Sunshine Bay, NSW

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IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by IsuruB » Sun Jun 24, 2018 9:18 am

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The Estimated Time of Restoration at this stage is for 25/06 by close of business but may be subject to change.

Apologies for the inconvenience caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by nilushid » Sun Jun 24, 2018 9:09 pm

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

rehanj
Exetel Staff
Posts: 553
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by rehanj » Mon Jun 25, 2018 10:17 am

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 125
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by Dushyanthan » Mon Jun 25, 2018 10:45 pm

Update

Outage is still going on.

Estimated Time of Restoration (ETR) : Our supplier could not provide an estimated time of resolution at the moment.

Apologies for the inconvenience caused.

rehanj
Exetel Staff
Posts: 553
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by rehanj » Tue Jun 26, 2018 9:14 am

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Post by tharmesk » Tue Jun 26, 2018 10:48 pm

Update

The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.

Root cause: Hardware failure at Exchange and it has been replaced.

Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.

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