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Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Sat Jun 16, 2018 9:54 am
by rehanj
Event Notification

Location Affected: Sunshine Bay, NSW

Event Start Time: 16/06/2018, 07:22 AEST

Products Impacted : ADSL

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Hardware failure within the supplier's infrastructure.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Sat Jun 16, 2018 10:58 pm
by tharmesk
Update

Outage is still ongoing.

Our supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Sun Jun 17, 2018 9:35 am
by IsuruB
Update

Outage is still ongoing.

Current Estimated Time of Resolution is by close of business by 18/06/2018, but may be subject to change.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Mon Jun 18, 2018 9:27 am
by Dhilshan
Update

Outage is still ongoing.

Current Estimated Time of Resolution is by close of business by 18/06/2018, but may be subject to change.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Mon Jun 18, 2018 11:06 pm
by tharmesk
Update

Outage is still ongoing.

Estimated Time of Resolution has been extended to 20/06/2018 close of business hours.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Tue Jun 19, 2018 9:04 am
by Dhilshan
Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Tue Jun 19, 2018 11:12 pm
by dilump
Update

Outage is still ongoing according to our supplier.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Wed Jun 20, 2018 8:49 am
by Dhilshan
Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Wed Jun 20, 2018 11:26 pm
by tharmesk
Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Thu Jun 21, 2018 9:56 am
by rehanj
Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Thu Jun 21, 2018 10:26 pm
by tharmesk
Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Fri Jun 22, 2018 9:42 am
by rehanj
Update

Outage is still ongoing.

Estimated Time of Restoration : 22/06/2018, 19:00 AEST

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Fri Jun 22, 2018 11:03 pm
by tharmesk
Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at the moment.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Sat Jun 23, 2018 8:59 am
by rehanj
Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The previous ETR for 22/06/2018 has elapsed and the issue still persists, the supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Posted: Sat Jun 23, 2018 10:48 pm
by tharmesk
Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.