Unplanned ADSL Network Outage - Multiple Suburb, WA

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tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Unplanned ADSL Network Outage - Multiple Suburb, WA

Post by tharmesk » Wed Jun 20, 2018 9:53 pm

Event Notification

Location Affected: Multiple Suburb, WA

Event Start Time: 20/06/2018, 04:18PM AWST

Products Impacted : ADSL

Additional Information: Customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Multiple Suburb, WA

Post by rehanj » Thu Jun 21, 2018 10:01 am

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre has been transposed by the supplier engineers to restore the service issue.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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