Exetel customer help forum

Event Notification

Location Affected: Multiple Suburb, WA

Event Start Time: 20/06/2018, 04:18PM AWST

Products Impacted : ADSL

Additional Information: Customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre has been transposed by the supplier engineers to restore the service issue.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.