Unplanned Fibre Network Outage - Multiple Suburbs , VIC

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rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by rehanj » Thu Jun 21, 2018 10:53 am

Event Notification

Location Affected: Multiple Suburbs , VIC

Start time of event: 21/06/2018, 09:30 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still Investigating

Exetel apologizes for any inconvenience this may have caused

tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by tharmesk » Thu Jun 21, 2018 10:36 pm

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by rehanj » Fri Jun 22, 2018 9:35 am

Update

This Outage is still ongoing, supplier technicians are working on the fault at the site since 09:00 AEST this morning.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Root Cause : Fibre Issue causing the service failure.

Apologies for the inconvenience caused.

tharmesk
Exetel Staff
Posts: 65
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Post by tharmesk » Fri Jun 22, 2018 10:51 pm

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre had been spliced thus the link has been restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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