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Unplanned ADSL Network Outage - Highton, VIC

Posted: Sat Jun 23, 2018 2:13 pm
by IsuruB
Event Notification

Location Affected: Highton, VIC.

Event Start Time: 20/06/2018

Products Impacted : ADSL

Additional Information: Some customers in Highton may experience loss in connectivity.

Root cause : Still under investigation.

Our wholesale supplier cannot provide an Estimated Time of Resolution yet.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Network Outage - Highton, VIC

Posted: Sun Jun 24, 2018 9:08 am
by IsuruB
Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at this stage.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Highton, VIC

Posted: Sun Jun 24, 2018 9:15 pm
by nilushid
Update

Outage is still ongoing.

Estimated Time of Restoration : 25/06/2018 COB

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Highton, VIC

Posted: Mon Jun 25, 2018 10:11 am
by rehanj
Update

The Outage is still ongoing.

Our supplier is unable to provide an Estimated Time of Resolution at this stage.

Apologies for the inconvenience caused.

Re: Unplanned ADSL Network Outage - Highton, VIC

Posted: Mon Jun 25, 2018 10:30 pm
by Dushyanthan
Update

Our wholesale supplier confirmed that the outage is restored at 11:00am (AEST)

Kindly power cycle your modem/ router and test the service.

Sorry for the inconvenience caused.