Unplanned Network Outage - Lara - VIC - In progress

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HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Unplanned Network Outage - Lara - VIC - In progress

Post by HimaJ » Tue Jun 26, 2018 8:32 pm

Location Affected: Lara - VIC

Event Start : 26-06-2018

Products Impacted: Fiber

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution :
No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

tharmesk
Exetel Staff
Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Network Outage - Lara - VIC - In progress

Post by tharmesk » Tue Jun 26, 2018 10:50 pm

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Network Outage - Lara - VIC - In progress

Post by Dhilshan » Wed Jun 27, 2018 9:08 am

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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