Planned Maintenance in Grandlakes, Lara VIC

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Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Planned Maintenance in Grandlakes, Lara VIC

Post by Dhilshan » Sun Jul 01, 2018 8:50 am

Event Notification

Location Affected: Grandlakes, Lara VIC

Event Start Time: 01-07-2018

Products Impacted : Fibre

Additional Information: Customers in the above mentioned area may experience connectivity and slow speed issues.

Our Supplier advises that there will be planned maintenance works carried out in Grandlakes, Lara VIC

This will impact only Internet and telephone services during the listed outage window.

ETR : 02-07-2018 06.00

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Planned Maintenance in Grandlakes, Lara VIC

Post by Dhilshan » Mon Jul 02, 2018 8:43 am

Update

Outage is still ongoing.

Estimated Time of Restoration : 02/07/2018 COB

Apologies for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Planned Maintenance in Grandlakes, Lara VIC

Post by Dushyanthan » Mon Jul 02, 2018 10:56 pm

Update

We can see most of the services are currently online.

But still we didn't receive any update from our supplier regards to the outage.

We suggest our customers to restart the devices and check the service.

In the mean time once we get an update from our supplier we will post as soon as possible.

Sorry for the inconvenience caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Planned Maintenance in Grandlakes, Lara VIC

Post by Dhilshan » Tue Jul 03, 2018 8:46 am

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Planned Maintenance in Grandlakes, Lara VIC

Post by tharmesk » Tue Jul 03, 2018 10:58 pm

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Planned Maintenance in Grandlakes, Lara VIC

Post by Dhilshan » Wed Jul 04, 2018 8:47 am

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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