Unplanned Corporate Network Outage - AAPT - NSW

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NadunH
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Posts: 203
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Unplanned Corporate Network Outage - AAPT - NSW

Post by NadunH » Wed Jul 25, 2018 8:51 am

Event Notification

Location Affected: New South Wales - Multiple suburbs

Event Start Time: 25/07/2018 08:00 AEST

Products Impacted : Some AAPT Corporate Data Services

Additional Information: Some customers in the above mentioned area may experience low throughput and/or browsing issues.

If your service is affected please reboot the AAPT NTU and retest. If the issue persists please call us on 02 8030 1050.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

NadunH
Exetel Staff
Posts: 203
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by NadunH » Wed Jul 25, 2018 9:13 am

Update

The root cause has been determined as a fault in Sydney to Brisbane Transmission Link.

3rd Party Carrier technicians are investigating Fibre Fault.

No ETR is available at this stage.

NadunH
Exetel Staff
Posts: 203
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by NadunH » Wed Jul 25, 2018 12:12 pm

Update

3rd Party have confirmed possible fibre fault between Mascot & Gosford.

Field Techs are on route to perform further investigations, ETA 10mins

No ETR is available at this stage.

NadunH
Exetel Staff
Posts: 203
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by NadunH » Wed Jul 25, 2018 1:50 pm

Update

Field technicians on route to Gosford to perform further investigation, ETA revised to 17:30Hrs AEST due to peak hour traffic.

SankhaB
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Location: Sydney

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by SankhaB » Wed Jul 25, 2018 7:18 pm

Update

Field technicians have discovered a fibre break 61km from Gosford towards Sydney and also a potential loop in the network. No estimated time of resolution has been provided yet.

SankhaB
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Posts: 169
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by SankhaB » Wed Jul 25, 2018 11:58 pm

Update

3rd Party carrier technicians are still investigating the issue.

No estimated time of resolution has been provided yet.

Shukri
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Posts: 286
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by Shukri » Thu Jul 26, 2018 1:33 am

Update

All transmission links have restored @ 00:14hrs AEST, awaiting restoration confirmation from 3rd Party Carrier

Shukri
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Posts: 286
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned Corporate Network Outage - AAPT - NSW

Post by Shukri » Thu Jul 26, 2018 5:16 am

Update

Carrier confirmed this outage has been restored. And all affected transmission links continue to remain stable.

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