Unplanned ADSL Network Outage - Multiple Suburbs, NSW

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Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by Dhilshan » Sat Aug 18, 2018 10:22 am

Event Notification

Location Affected: Multiple Suburbs, NSW

Start time of event: 18/08/2018

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience a loss of connectivity

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Sat Aug 18, 2018 10:34 pm

Update

The outage is still ongoing.

The wholesale supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.

rehanj
Exetel Staff
Posts: 553
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by rehanj » Sun Aug 19, 2018 10:10 am

Update

Outage is still ongoing.

Estimated Time of Resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by Dushyanthan » Sun Aug 19, 2018 10:44 pm

Update

Outage is still ongoing.

Still the investigation is going on and our wholesale supplier is unable to provide us with an Estimated time of resolution

Apologizes for any inconvenience caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by Dhilshan » Mon Aug 20, 2018 9:00 am

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologizes for any inconvenience caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Mon Aug 20, 2018 11:24 pm

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologizes for any inconvenience caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by Dhilshan » Tue Aug 21, 2018 8:49 am

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologies for any inconvenience caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by KrishanK » Tue Aug 21, 2018 11:30 pm

Update:

The outage is still ongoing.

Our wholesale supplier could not provide an Estimated Restoration Time as of now.

Exetel do apologize for any inconvenience caused.

nilushid
Exetel Staff
Posts: 674
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by nilushid » Wed Aug 22, 2018 8:53 am

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologies for any inconvenience caused.

tharmesk
Exetel Staff
Posts: 62
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Wed Aug 22, 2018 10:57 pm

Update

The outage has been cleared by supplier.

Please power cycle your modem and confirm the service.

Apologies for the inconvenience caused by the outage.

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