Unplanned ADSL Network Outage - LARA, VIC

Old, inactive threads
Post Reply
Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned ADSL Network Outage - LARA, VIC

Post by Dhilshan » Thu Aug 23, 2018 5:15 pm

Event Notification

Location Affected: LARA, VIC

Start time of event: 23/08/2018

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience a loss of connectivity

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

tharmesk
Exetel Staff
Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - LARA, VIC

Post by tharmesk » Thu Aug 23, 2018 10:47 pm

Update

The outage is still ongoing.

Our supplier could not provide an estimated time of restoration as of now.

Apologies for inconvenience caused.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - LARA, VIC

Post by Dhilshan » Fri Aug 24, 2018 9:46 am

Update

The outage has been Restored by the supplier.

Please power cycle your modem and confirm the service.

Apologies for the inconvenience caused by the outage.

Post Reply