Possible Fibre Network Outage - Pakenham, VIC.

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nilushid
Exetel Staff
Posts: 692
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Possible Fibre Network Outage - Pakenham, VIC.

Post by nilushid » Fri Aug 24, 2018 7:40 pm

Event Notification

Location Affected: Pakenham, VIC.

Event Start Time:
24/08/2018

Products Impacted : Fibre

Additional Information:
Some customers in the above mentioned area are experiencing a complete disruption, Slow speed or dropouts on the connection.

Root cause : Still being investigated.

Estimated Resolution : No Estimated Time of Resolution

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 446
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - Pakenham, VIC.

Post by judep » Sat Aug 25, 2018 1:39 pm

Update

The outage is still ongoing.

Our supplier could not provide an estimated time of restoration as of yet.

Apologies for inconvenience caused.

tharmesk
Exetel Staff
Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Possible Fibre Network Outage - Pakenham, VIC.

Post by tharmesk » Sat Aug 25, 2018 11:06 pm

Update

The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.

If the issue persists, please power cycle the modem and confirm the service.

Apologies for the inconvenience caused.

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