Unplanned Corporate Data Outage - NSW

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SankhaB
Exetel Staff
Posts: 169
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Unplanned Corporate Data Outage - NSW

Post by SankhaB » Wed Aug 29, 2018 8:09 am

Location Affected: NSW

Event Start Time: 29/08/2018 6.01am AEST

Products Impacted : Copper

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Transmission link failure after the planned fiber relocation.

Estimated Resolution : Fiber technicians are currently engaged in fault restoration but our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

AroshJ

Re: Unplanned Corporate Data Outage - NSW

Post by AroshJ » Wed Aug 29, 2018 10:22 am

Update

Our supplier advises that the outage has been successfully restored.

We apologize for any inconvenience caused.

Kindly test the service and contact Exetel if there are any further issues.

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