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Unplanned Corporate Data Outage - NSW

Posted: Wed Aug 29, 2018 8:09 am
by SankhaB
Location Affected: NSW

Event Start Time: 29/08/2018 6.01am AEST

Products Impacted : Copper

Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection.

Root cause : Transmission link failure after the planned fiber relocation.

Estimated Resolution : Fiber technicians are currently engaged in fault restoration but our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Corporate Data Outage - NSW

Posted: Wed Aug 29, 2018 10:22 am
by AroshJ
Update

Our supplier advises that the outage has been successfully restored.

We apologize for any inconvenience caused.

Kindly test the service and contact Exetel if there are any further issues.