Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by Dhilshan » Wed Aug 29, 2018 10:14 am

Event Notification

Location Affected: Maitland POI, NSW

Start time of event: 29/08/2018 03:49:25 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

tharmesk
Exetel Staff
Posts: 63
Joined: Wed Jan 03, 2018 10:30 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by tharmesk » Wed Aug 29, 2018 8:21 pm

Update

The outage has been restored by the supplier.

Kindly power cycle the modem and confirm the service.

Apologies for the inconvenience caused.

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