Unplanned ADSL Network Outage - Suffolk Park, NSW

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rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - Suffolk Park, NSW

Post by rehanj » Tue Sep 04, 2018 10:53 am

Location Affected: Suffolk Park, NSW

Start time of event: 2018-09-03

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Damage resulting from NBN Construction

Exetel apologizes for any inconvenience this may have caused

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Post by HimaJ » Tue Sep 04, 2018 10:41 pm

Update

This outage is still ongoing.

Estimated time of Resolution: Our supplier could not provide an estimated time of restoration as of yet.

Exetel apologizes for any inconvenience caused.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Post by Dhilshan » Wed Sep 05, 2018 9:01 am

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem/router and test the service.

Exetel do apologize for any inconvenience caused.

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