Unplanned Fibre Network Outage - Multiple Suburbs, WA

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Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by Dhilshan » Thu Sep 06, 2018 1:16 pm

Event Notification

Location Affected: Multiple Suburbs, WA

Start time of event: 06/09/2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by nilushid » Thu Sep 06, 2018 10:05 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by Dhilshan » Fri Sep 07, 2018 8:43 am

Update:

Most of the services are back online since early this morning. There is still no update regarding the Network fault from the supplier's end.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by HimaJ » Fri Sep 07, 2018 10:35 pm

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem/router and test the service.

Exetel do apologize for any inconvenience caused.

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