Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Old, inactive threads
Post Reply
Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Post by Dhilshan » Thu Sep 27, 2018 8:54 am

Event Notification

Location Affected: Tamborine Mountain, QLD

Start time of event: 27th September 2018

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Estimated Time of Resolution : No ETR

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 123
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Post by Dushyanthan » Thu Sep 27, 2018 10:30 pm

Update

Outage is still ongoing.

Our wholesale supplier advised that the outage will be restored by 28th of September 2018, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Post by Dhilshan » Fri Sep 28, 2018 9:15 am

Update

Outage is still ongoing.

Our wholesale supplier advised that the outage will be restored by 28th of September 2018, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Post by nilushid » Fri Sep 28, 2018 8:49 pm

Update

Outage is still ongoing.

There is no Estimated Time of Resolution

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Post by shehanw » Sat Sep 29, 2018 11:28 am

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.

Post Reply