Unplanned Fiber Network Outage - Multiple suburbs - VIC - In

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HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Unplanned Fiber Network Outage - Multiple suburbs - VIC - In

Post by HimaJ » Mon Oct 01, 2018 7:58 pm

Location Affected: Multiple suburbs - VIC

Event Start : 01-10-2018

Products Impacted: Fiber

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fiber Network Outage - Multiple suburbs - VIC - In

Post by Dhilshan » Tue Oct 02, 2018 8:52 am

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.

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