Possible Fibre Network Outage - Biggera Waters, QLD

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KrishanK
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Possible Fibre Network Outage - Biggera Waters, QLD

Post by KrishanK » Thu Oct 11, 2018 6:58 pm

Event Notification

Location Affected: Biggera Waters, QLD

Start time of event: 11/10/2018

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

ETR: Yet there is no ETR can be confirmed.

Root cause: Still investigating to identify the root cause of the service issue.

Exetel do apologize for any inconvenience this may have caused.

Dhilshan
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Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by Dhilshan » Fri Oct 12, 2018 8:45 am

Update:

Outage is still ongoing.

Supplier technician is currently on site to rectify the issue.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
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Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by Dushyanthan » Fri Oct 12, 2018 9:51 pm

Update

Outage is still going on.

However our supplier confirmed that the technician partially fixed the issue and some of the services are currently online. Still supplier technician working on this to provide a compete fix.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by rehanj » Sat Oct 13, 2018 8:59 am

Update

Outage is still ongoing.

The service has been Restored for some impacted customers by the supplier, however, the supplier technicians are currently working on providing a proper and complete fix for the outage.

Our wholesale supplier is unfortunately unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
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Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by IsuruB » Sun Oct 14, 2018 11:04 am

Update

Outage is still ongoing.

While we are aware the service has been Restored for some impacted customers by the supplier, we are following up to confirm if the outage has been completely resolved.

We are unfortunately unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
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Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by Dhilshan » Mon Oct 15, 2018 9:11 am

Update

Outage is still ongoing.

While we are aware the service has been Restored for some impacted customers by the supplier, we are following up to confirm if the outage has been completely resolved.

We are unfortunately unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 123
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by Dushyanthan » Mon Oct 15, 2018 10:33 pm

Update

Outage is still going on.

However our supplier confirmed that the technician partially fixed the issue and some of the services are currently online. Still supplier technician working on this to provide a complete fix.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by Dhilshan » Tue Oct 16, 2018 9:08 am

Update

Outage is still ongoing.

While we are aware the service has been Restored for some impacted customers by the supplier, we are following up to confirm if the outage has been completely resolved.

We are unfortunately unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Location: sydney

Re: Possible Fibre Network Outage - Biggera Waters, QLD

Post by nilushid » Tue Oct 16, 2018 9:12 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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