Possible Fibre Network Outage - Cairnlea, VIC

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IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Possible Fibre Network Outage - Cairnlea, VIC

Post by IsuruB » Sun Oct 14, 2018 11:17 am

Event Notification

Location Affected: Cairnlea, VIC

Start time of event: 13/10/2018

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Estimated time of Resolution: We cannot provide an ETR at this stage.

Root cause: We are still investigating to identify the root cause of the service issue.

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Possible Fibre Network Outage - Cairnlea, VIC

Post by Dhilshan » Mon Oct 15, 2018 9:04 am

Update:

Outage is still ongoing.

Estimated Time of Resolution: NO ETR

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 125
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Possible Fibre Network Outage - Cairnlea, VIC

Post by Dushyanthan » Mon Oct 15, 2018 10:24 pm

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.

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