Unplanned Fibre Network Outage - Multiple Suburbs, QLD

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Dhilshan
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Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by Dhilshan » Fri Oct 19, 2018 3:23 pm

Event Notification

Location Affected: Townsville 2 POI, Cairns CSA, QLD

Start time of event: 2018-10-19 13:38:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

Dhilshan
Exetel Staff
Posts: 238
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by Dhilshan » Fri Oct 19, 2018 5:05 pm

Update:

Outage is still ongoing.

Restoration Progress: Technicians are investigating a suspected cable cut near Clermont, QLD. Fibre repair team have been engaged.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Fri Oct 19, 2018 8:48 pm

Update:

Outage is still ongoing.

Restoration Progress: Technicians are on site and fiber repairing work is ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

SankhaB
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Posts: 169
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by SankhaB » Sat Oct 20, 2018 7:57 am

Update:

Outage is still ongoing.

Restoration Progress: Technicians are on site and fiber repairing work is ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by rehanj » Sun Oct 21, 2018 9:34 am

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

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