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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon Oct 22, 2018 6:16 pm
by KavindaS
Event Notification

Location Affected: Nowra and surrounding suburbs

Start time of event: 2018-10-22 16:30:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience no connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Mon Oct 22, 2018 11:13 pm
by nilushid
Update:

Outage is still ongoing.

The supplier is unable to provide us the Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue Oct 23, 2018 5:10 am
by SankhaB
Update:

Outage is still ongoing and under investigation.

The supplier is unable to provide us the Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Posted: Tue Oct 23, 2018 5:39 am
by SankhaB
Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.