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Unplanned Fibre Network Outage - Paddington - NSW

Posted: Fri Nov 02, 2018 5:31 pm
by stevecJ
Location Affected: Paddington - NSW

Event Start : 02-11-2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Paddington - NSW

Posted: Fri Nov 02, 2018 10:58 pm
by nilushid
Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Paddington - NSW

Posted: Sat Nov 03, 2018 9:17 am
by rehanj
Update

Outage is still ongoing.

Estimated time of resolution : Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Paddington - NSW

Posted: Sun Nov 04, 2018 9:00 am
by IsuruB
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.