Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

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IsuruB
Exetel Staff
Posts: 309
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by IsuruB » Wed Nov 28, 2018 10:21 am

Event Notification

Locations Affected: Knockrow, Alstonville, Brooklet and nearby suburbs

Event Start Time: 28/11/2018, 11:30 AEST

Products Impacted : Fixed Wireless

Additional Information: Most customers in the above mentioned areas may experience connection issues

Root cause : Still being investigated

Estimated Resolution : No Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 768
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by nilushid » Wed Nov 28, 2018 11:12 pm

Update:

Outage is still ongoing.

Estimated time of resolution: We are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 235
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by Dhilshan » Thu Nov 29, 2018 9:21 am

Update:

Outage is still ongoing.

Estimated time of resolution: We are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 768
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by nilushid » Thu Nov 29, 2018 10:57 pm

Update:

Outage is still ongoing.

Estimated time of resolution: We are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 235
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by Dhilshan » Fri Nov 30, 2018 9:04 am

Update:

Outage is still ongoing.

Estimated time of resolution: Our Wholesale Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 185
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Post by Dushyanthan » Fri Nov 30, 2018 10:13 pm

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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