Unplanned Fibre Network Outage - Multiple Suburbs, QLD

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IsuruB
Exetel Staff
Posts: 309
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by IsuruB » Wed Dec 05, 2018 12:52 pm

Event Notification

Location Affected: Multiple Suburbs, QLD

Event Start Time: 05/12/2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : Still being investigated

Estimated Resolution : No Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1084
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Wed Dec 05, 2018 3:04 pm

Update:

Outage is still ongoing.

Root Cause : Supplier Network outage , 1 km from the Kingaroy exchange and the technicians are on the way to rectify the issue.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1084
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Wed Dec 05, 2018 7:02 pm

Update:

Outage is still ongoing.

Root Cause : 72m Fibre cable has been damage and the technicians are currently removing the damaged cables. A new fiber cable already been delivered to the site and the technician will start the splicing work soon.

Due to the complexity of the work our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Admin
Posts: 1084
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by nilushid » Wed Dec 05, 2018 10:24 pm

Update:

Outage is still ongoing.

Root Cause :
72m Fibre cable has been damage and the technicians are currently working on site.

Due to the complexity of the work our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

SankhaB
Exetel Staff
Posts: 169
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by SankhaB » Thu Dec 06, 2018 3:19 am

Update

The technicians are currently on site working on fiber restoration.

No estimated time of resolution has been provided yet.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Post by rehanj » Thu Dec 06, 2018 2:35 pm

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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