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Unplanned Fibre Network Outage - Yennora, NSW

Posted: Mon Dec 10, 2018 1:42 pm
by rehanj
Event Notification

Locations Affected: Ellis Parade, Yennora, NSW

Event Start Time: 10/12/2018 07:31 AM AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues.

Root cause : The supplier is unable to confirm the root cause at this stage.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Yennora, NSW

Posted: Mon Dec 10, 2018 10:16 pm
by nilushid
Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Yennora, NSW

Posted: Tue Dec 11, 2018 8:53 am
by IsuruB
Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.