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Unplanned Fibre Network Outage - Multiple Suburbs , SA

Posted: Mon Dec 17, 2018 7:11 pm
by nilushid
Locations Affected: Multiple Suburbs , SA

Event Start Time: 17/12/2018

Products Impacted :
Fibre

Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues ( High latency issues around 80-100ms (degradation) )

Root cause : Still under investigation

Estimated Resolution : The Wholesale supplier is unable to provide an estimated time of Resolution at the moment

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs , SA

Posted: Tue Dec 18, 2018 8:51 am
by IsuruB
Update

The Wholesale Supplier has replaced faulty network equipment and we are awaiting confirmation that the issues have been resolved.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.

Re: Unplanned Fibre Network Outage - Multiple Suburbs , SA

Posted: Wed Dec 19, 2018 9:15 am
by IsuruB
Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.