Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

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IsuruB
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Location: Sydney

Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Post by IsuruB » Wed Dec 19, 2018 10:53 am

Event Notification

Locations Affected: Poona and Boonooroo, QLD

Event Start Time: 19/12/2018 08:20 AEDT

Products Impacted : ADSL

Additional Information: Most customers in the above mentioned area may experience connection issues.

Root cause : The supplier is unable to confirm the root cause at this stage.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused.

dilump
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Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Post by dilump » Wed Dec 19, 2018 11:00 pm

Update

Outage is still ongoing and the supplier technicians are currently working on it.

Root cause is due to Hardware Failure.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.

IsuruB
Exetel Staff
Posts: 281
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Post by IsuruB » Thu Dec 20, 2018 9:05 am

Update

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience caused.

nilushid
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Location: sydney

Re: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Post by nilushid » Fri Dec 21, 2018 9:04 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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