Unplanned Fibre Network Outage - Sunbury, VIC

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IsuruB
Exetel Staff
Posts: 148
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned Fibre Network Outage - Sunbury, VIC

Post by IsuruB » Thu Dec 20, 2018 10:13 am

Event Notification

Locations Affected: Sunbury, VIC

Event Start Time: 20/12/2018 09:22 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : The supplier is unable to confirm the root cause at this stage

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 439
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Sunbury, VIC

Post by nilushid » Fri Dec 21, 2018 8:38 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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