Unplanned Fibre Network Outage - Pakenham, VIC

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nilushid
Exetel Staff
Posts: 493
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Pakenham, VIC

Post by nilushid » Fri Dec 21, 2018 8:15 pm

Event Notification

Locations Affected: Pakenham, VIC

Event Start Time: 21/12/2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : The supplier is unable to confirm the root cause at this stage

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

Dhilshan
Exetel Staff
Posts: 223
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Post by Dhilshan » Sun Dec 23, 2018 8:56 am

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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