Unplanned Fibre Network Outage - Arcadia (Officer), VIC

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judep
Exetel Staff
Posts: 80
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Arcadia (Officer), VIC

Post by judep » Sun Dec 30, 2018 8:49 am

Event Notification

Locations Affected: Officer, VIC

Event Start Time: 30/12/2018 05:10 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : Due to a fibre cable cut

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 63
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Arcadia (Officer), VIC

Post by Dushyanthan » Sun Dec 30, 2018 3:58 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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