Unplanned Fibre Network Outage - Pakenham, VIC

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Exetel Staff
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Location: Sri Lanka

Unplanned Fibre Network Outage - Pakenham, VIC

Post by judep » Sun Dec 30, 2018 9:04 am

Event Notification

Locations Affected: Pakenham, VIC

Event Start Time: 30/12/2018 6:30 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues or service degradation.

Root cause : One of the two backhaul links to Lakeside Pakehnam is down at the moment,which affects 70% of the customers in this area

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Post by Dushyanthan » Sun Dec 30, 2018 7:15 pm


Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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