Unplanned ADSL Network Outage - The Ponds, NSW

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rehanj
Exetel Staff
Posts: 372
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - The Ponds, NSW

Post by rehanj » Mon Dec 31, 2018 11:23 am

Event Notification

Locations Affected : The Ponds, NSW

Event Start Time: 30/12/2018

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : The supplier is unable to confirm the root cause at this stage

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

kavindip
Exetel Staff
Posts: 20
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - The Ponds, NSW

Post by kavindip » Mon Dec 31, 2018 10:11 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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