Unplanned Fibre Network Outage - Iluka, WA

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judep
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Posts: 394
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Iluka, WA

Post by judep » Wed Jan 02, 2019 9:04 am

Event Notification

Locations Affected: : Iluka, WA
The following streets in Iluka, WA are affected due to the outage
Anguilla Garden, Fernando Parkway, Santos Vista, Omara Blvd, Tulum Approach,Romano Cres, Pattaya Gardens, Calis Ave, Fontelina Parade.

Event Start Time: 01/01/2019 at 8.36PM

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : HFC hardware failure

Estimated Resolution : No ETR

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
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Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Iluka, WA

Post by Dushyanthan » Wed Jan 02, 2019 10:44 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 394
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Iluka, WA

Post by judep » Thu Jan 03, 2019 8:57 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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