Unplanned ADSL Network Outage - WANGI WANGI, NSW

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rehanj
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Posts: 412
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - WANGI WANGI, NSW

Post by rehanj » Wed Jan 02, 2019 1:34 pm

Event Notification

Locations Affected: : WANGI WANGI, NSW

Event Start Time: 01/01/2019, 07:47 AEDT

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : Unknown at this stage

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
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Posts: 78
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - WANGI WANGI, NSW

Post by Dushyanthan » Wed Jan 02, 2019 10:53 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

However few services are came back online for the moment and once we get the update from supplier we will update here soon.

Exetel apologizes for the inconvenience caused.

judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - WANGI WANGI, NSW

Post by judep » Thu Jan 03, 2019 9:08 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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