Unplanned Fibre Network Outage - Multiple Suburbs, WA

[nilushid]

Event Notification

Locations Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks - WA

Event Start Time: 02/01/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : Still Investigating

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

[Dushyanthan]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

[judep]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

[himarshaj]

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.