Unplanned Fibre Network Outage - Multiple Suburbs, WA

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nilushid
Exetel Staff
Posts: 493
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by nilushid » Wed Jan 02, 2019 7:24 pm

Event Notification

Locations Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks - WA

Event Start Time:
02/01/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : Still Investigating

Estimated Resolution :
The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 78
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by Dushyanthan » Wed Jan 02, 2019 10:56 pm

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 185
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by judep » Thu Jan 03, 2019 8:51 am

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

himarshaj
Exetel Staff
Posts: 80
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Post by himarshaj » Thu Jan 03, 2019 10:31 pm

Update

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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