Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

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judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

Post by judep » Thu Jan 03, 2019 9:26 am

Locations Affected: Lakelands Shopping Centre, WA

Event Start Time: Thursday 03/01/2019 4:50AM (WST)

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : Due to power outage in the area

Estimated Resolution : Thursday 03/01/2019 8:00AM (WST)

Exetel apologizes for any inconvenience this may have caused

himarshaj
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Posts: 56
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

Post by himarshaj » Thu Jan 03, 2019 10:24 pm

Update:

Outage still been investigated.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

However most of the service are coming online.

Exetel do apologize for any inconvenience this may have caused.

rehanj
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Posts: 374
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

Post by rehanj » Fri Jan 04, 2019 9:34 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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