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Unplanned Fibre Network Outage - Multiple suburbs, QLD

Posted: Thu Jan 10, 2019 7:20 pm
by nilushid
Event Notification

Locations Affected: Multiple suburbs near Townsville and Merrimac areas

Event Start Time: 10/01/2019

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : Suspected fibre break between Bowen and Home Hill

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Posted: Thu Jan 10, 2019 10:31 pm
by himarshaj
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Posted: Fri Jan 11, 2019 8:46 am
by judep
Update:

Outage is still ongoing.

Root cause :Fibre Break

Estimated Resolution :The Wholesale Supplier Estimated Time of Resolution would be 11/01/2019 14:30 AEST

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Posted: Fri Jan 11, 2019 10:15 pm
by Dushyanthan
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.