Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Old, inactive threads
Post Reply
rehanj
Exetel Staff
Posts: 411
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rehanj » Fri Jan 11, 2019 12:01 pm

Event Notification

Locations Affected : Thornbury and surrounding suburbs

Event Start Time: 11/01/2019, 11:00 AEDT

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : The supplier is unable to provide us with the root cause at this stage

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 78
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by Dushyanthan » Fri Jan 11, 2019 10:10 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Post Reply