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Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Fri Jan 11, 2019 12:01 pm
by rehanj
Event Notification

Locations Affected : Thornbury and surrounding suburbs

Event Start Time: 11/01/2019, 11:00 AEDT

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : The supplier is unable to provide us with the root cause at this stage

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Posted: Fri Jan 11, 2019 10:10 pm
by Dushyanthan
Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.