Unplanned Fibre Network Outage - Coolah and surrounded suburbs, NSW

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Dushyanthan
Exetel Staff
Posts: 98
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Unplanned Fibre Network Outage - Coolah and surrounded suburbs, NSW

Post by Dushyanthan » Sat Jan 12, 2019 3:27 pm

Event Notification

Locations Affected: Coolah and surrounded suburbs, NSW

Event Start Time: 2019-01-12 12:26:00 AEST

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connection issues

Root cause : Still under the investigation.

Estimated Resolution : The supplier is unable to provide us with an Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 98
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Coolah and surrounded suburbs, NSW

Post by Dushyanthan » Sat Jan 12, 2019 9:48 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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