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Unplanned Fibre Network Outage -Ripley , QLD

Posted: Mon Jan 14, 2019 5:37 pm
by nilushid
Event Notification

Location Affected: Ripley , QLD

Start time of event: 14/01/2019

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Estimated Time of Restoration: The supplier is unable to provide us with an Estimated Time of Restoration at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned Fibre Network Outage -Ripley , QLD

Posted: Mon Jan 14, 2019 10:46 pm
by nilushid
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Ripley , QLD

Posted: Tue Jan 15, 2019 9:13 am
by Dhilshan
Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Re: Unplanned Fibre Network Outage -Ripley , QLD

Posted: Tue Jan 15, 2019 10:02 pm
by HimaJ
Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.