Unplanned Fibre Network Outage -Multiple suburbs , WA

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IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Thu Jan 24, 2019 8:51 am

Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 123
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by Dushyanthan » Thu Jan 24, 2019 10:19 pm

Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Fri Jan 25, 2019 8:53 am

Update:

The Wholesale Supplier is in the final stages of completing the network changes for affected services.

We are currently awaiting confirmation by the Wholesale Supplier

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 123
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by Dushyanthan » Fri Jan 25, 2019 10:27 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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